The Jacksonville Orthopaedic Institute has implemented online scheduling for new patient appointments for all of our orthopaedic physicians. JOI is the first orthopaedic group in the North Florida/Southern Georgia region to implement online scheduling for new patient appointments.
JOI will be using the DocASAP program to schedule new patient appointments on their cell phone, tablet or on their desktop computer. This will allow patients to schedule new patient appointments whenever is convenient for them. During the day or after normal business hours during the week and on the weekends. We realize that many people want the convenience of scheduling appointments online versus calling on the phone.
DocASAP Online Scheduling handles the complexities of scheduling needed for optimizing access. Scheduling availability is configurable by all of our 34 providers. Our goal is to enhance provider search capabilities by accurately directing patients to the right provider, in the right setting, at the right time. This tool can help triage and direct patients to providers based on medical requirements. Patients are presented with providers that meet their needs if their preferred provider isn’t available. DocASAP can display different locations for the same providers that have availability. DocASAP now partners with the following Insurance Plans:
"DocASAP helps us address the access needs of our diverse patient population, close gaps in care and creation the frictionless experience consumers demand.”
Fueled by a 24/7 internet-enabled environment, it comes as no surprise that today’s consumers demand better access to healthcare. First, they want to schedule an appointment at their convenience. According to a 2018 Deloitte Insights Survey, a large majority of consumers now shop online and use online or mobile banking. Their use of technology in healthcare, while lagging other industries, has steadily increased since 2015. For example, 59% of consumers now use technology to refill prescriptions and 75% receive digital medication alerts. At JOI we want to continue to meet and exceed the demands of our patients.
This innovative process for scheduling will provide additional access for new patient appointments. Injuries certainly occur after hours and on the weekends. We realize that it is not always convenient to call during the day to schedule appointments. Now, our patients can schedule from the convenience of their home computer or their cell phone. DocASAP Care-Driven Engagement and Reminders allow healthcare providers to engage their patients pre and post visit. Patients are empowered to reschedule or cancel appointments, reducing costly no-shows, and access the information they need to better prepare for their visit.
For online appointments, you will still need your insurance information prior to scheduling the new appointment. There are some conditions that are time sensitive that you may still need to call our JOI Call Center at JOI-2000. Emergency Room follow-up, Worker’s Comp, Telemedicine and fractures are appointments that you still need to call in for.
If you are on JOIonline.net and you don’t want to use the online scheduling feature, you can still use the Contact Us button in the menu bar and fill out an appointment request. The JOI Call Center will then call you to schedule your appointment.
We hope that the online scheduling process will improve access to new patient appointments and make it more convenient for our patients. Our goal is to deliver the best orthopedic services to our community.
Please watch this video about online scheduling: VIDEO