JOI and JOI Rehab Billing and Insurance

The phone number for our JOI Corporate Billing and Insurance Department  is:


Our goal is to offer quality orthopedic care available to each patient. Therefore, we work with over 140 health plans, including Aetna, AvMed, Blue Cross Blue Shield of Florida, CIGNA, Humana, Medicare, Medicare Replacement Plans, Auto, United Health Care, and most other insurance programs. If you are enrolled in a managed care plan, we will make every effort to work with you and your primary care/referring physician in order to satisfy the requirements of the plan.  JOI and JOI Rehab also participate with several Workers’ Compensation programs.

To learn more about our policies regarding your insurance, or if you have any questions about participation in your specific plan, we encourage you to contact the appropriate Appointment Scheduler (for hours of operations refer to the Office Location listing as below:

  • Baptist South
  • Beaches
  • Fleming/Orange Park / Clay County
  • San Marco
  • Nassau
  • 904.261.8787

JOI Corporate Billing and Insurance Department

Corporate Billing Phone Number 904 858 6422

Patient Good Faith Estimates  

 If you need a surgical procedure, The Jacksonville Othopaedic Institute is here to assist you in every way.  You shouldn’t have to be worried about surprises after your procedure when you start receiving bills for the care you were provided.   For patients who are uninsured, or who are choosing not to file a claim with their insurance for a particular procedure, we highly suggest that you contact your surgeon or facility where you are having your procedure. 

You will need the following in order to receive an estimate: 

·         Date of procedure 

·         Diagnosis for procedure – you will need to provide the ICD diagnosis code(s) that supports the medical service you are seeking, which can be obtained from your surgeon or facility.

·         Description of services — you will need to provide the CPT procedure code(s) for the medical service you are seeking, which can be obtained from your surgeon or facility.

·         Length of procedure – you will need to provide the scheduled operating time (OR Time) for the medical service you are seeking, which can be obtained from your surgeon or facility.

·         Surgeon – name and title of the surgeon who will be performing your medical service.

·         Facility – name and physical address (including zip code) of the hospital/surgery center location where you will be receiving medical services.

Baptist Health and JOI is committed to making pricing information more accessible to you, so we offer a couple of ways for you to get an estimate for our services.


Cost Estimator Tool for Patients

The Baptist Health tool provides an instant good faith estimate for these locations: 

  • Baptist Jacksonville
  • Wolfson Children’s Hospital
  • Baptist South
  • MD Anderson
  • Baptist Nassau
  • Baptist Beaches

For patients having surgery at a Baptist Health Facility, please go to Patient Cost Estimates.

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