Billing and Collections

Our Patient Accounts Representatives take care of the billing of patients who have an injury while working.  Because these bills are paid by either the Employer or a Workers’ Compensation Insurer, Workers’ Compensation Patient Account Representatives communicate directly with those parties.

Patient Collections for JOI & JOI Rehabilitation

The Patient Collections Department is responsible for collecting monies due from the patient.  The responsible party determination is after the insurance company has paid their portion of a medical claim. These balances are often the result of an unpaid insurance co-pay, a deductible that has not been met, or self-pay patients with no medical insurance coverage. Each Patient Accounts Representative for Patient Collections handles a portion of the alphabet. Your prompt payment allows us to spend less time in billing and collections and more time on the core of our business – your medical care.

Finally, to discuss payment arrangements, please contact 904.858.6422

To schedule an appointment for a Workers’ Comp Related Injury, please call the individual JOI Physician Offices.  The Call Center does not schedule Workers’ Comp Appointments.  The numbers for the MD offices are: 

To schedule Physical Therapy for a Workers’ Comp Injury, please call 905-858-7045.

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