JOI Logo

Billing and Collections

Our Patient Accounts Representatives take care of the billing of patients who have an injury while working.  Because these bills are paid by either the Employer or a Workers’ Compensation Insurer, Workers’ Compensation Patient Account Representatives communicate directly with those parties.

Patient Collections for JOI & JOI Rehabilitation

The Patient Collections Department is responsible for collecting monies due from the patient.  The responsible party determination is after the insurance company has paid their portion of a medical claim. These balances are often the result of an unpaid insurance co-pay, a deductible that has not been met, or self-pay patients with no medical insurance coverage. Each Patient Accounts Representative for Patient Collections handles a portion of the alphabet. Your prompt payment allows us to spend less time in billing and collections and more time on the core of our business – your medical care.

Finally, to discuss payment arrangements, please contact 904.858.6422

To schedule an appointment for a Workers’ Comp Related Injury, please call the individual JOI Physician Offices.  The Call Center does not schedule Workers’ Comp Appointments.  The numbers for the MD offices are: 

To schedule Physical Therapy for a Workers’ Comp Injury, please call 905-858-7045.

Skip to content