All of the 12 JOI Rehab Centers have now implemented the Virtual Waiting Room. This allows patients who have a registered cell phone number with JOI to utilize the Virtual Waiting Room in the convenience of their own car. The Virtual Waiting Room works like this:
-The patient will receive a text message one hour before their appointment time. In this text message will be a link to pay your copay or deductible amount. By paying online, it will reduce the amount of time spent in the waiting room or at the front desk.
-When you arrive at the JOI Rehab Center, simply respond with a “HERE” message.
-Our front desk will message you back when it is time to come in for your appointment with your therapist. Just come into the clinic and sign in and go straight back for your therapy!
Its fast, easy and safe!
To learn more about the 12 JOI Rehab Centers, please go to: JOI REHAB
Today is a new beginning for our JOI family. Over the last several months, we were forced to face challenges which we could never have imagined. We worked together as a team to come up with safe and creative ways to continue to provide care to our community with Telemedicine, online patient forms and new safety procedures. Normally, some of these programs would have taken months to implement but as a team we were able to do them within days. I truly want to thank the entire JOI management team and practice managers for the last 8 weeks of dealing with all the new challenges that we faced as a company. Thank you to all of JOI’s practice managers and rehab site coordinators for keeping each of their offices open during this time period.
A sincere thank you to all of our JOI employees, including our providers, clinicians and our valued employees in rehabilitation, call center, information technology, business office, coding, accounting, finance, administration, marketing, human resources, and divisional staff. I am so proud that all of you are a part of our JOI Family.
Finally, thank you to all of our patients for your dedication to JOI during this challenging time. We are very excited to see JOI opening up to normal hours or “our new normal” after this extended period of time. It is our pleasure to provide the best care for all of your orthopaedic and rehabilitation needs.
The Jacksonville Orthopaedic Institute wants to Thank all of our JOI and Baptists Nurses who are truly amazing professionals and wonderful people to work with. We also want to thank all nurses on this National Nurses Day. Nurses are special people who on a daily basis work tirelessly to help others. Especially for those who are on the front lines in this current crisis, JOI wants to say how much we appreciated your dedication and professionalism.
The JOI Physicians Offices have now expanded our office hours at all 5 MD Locations. We want to make sure that all of your orthopaedic needs are being taken care of. For new physician in-person or Telehealth appointments, please call 904-JOI-2000 or you can schedule online at JOIonlinenet. JOI is offering ASAP Fracture or Injury Care appointments to get you in faster to our doctors.
To reschedule a surgery, please call the individual JOI MD Office. Here is a listing of their phone numbers:
JOI and Baptist Health want to make sure that you are comfortable with your visit to one of our locations. If you want to read more about all of the changes that we have made to make you and our employees safe, please go to JOI4U.
All of the 12 JOI Rehab Offices remain open and also offer some new services during this crisis.
The Bridge program allows our clinicians to come into your own home to provide physical therapy and hand therapy. This program does have a limited geographical area around our 12 locations. We are also offering Telehealth Physical Therapy services with all of our therapists. We even offer some late evening appointments if you are working during the day. To schedule with JOI Rehab, please call 904-858-7045 or one of the 12 JOI Rehab Clinics.
Beach: 904.247.3324, Nassau: 904.557.9021, Nocatee: 904.686.3111, North: 904.757.2474, Fleming Island: 904.621.0396 Point Meadows: 904.564.9594, Westside: 904.389.8570, San Marco: 904.858.7045, South: 904.288.9491 Arlington: 904.733.9948, World Golf Village: 904.224.2666, Mandarin: 904.288.9604
The Jacksonville Orthopaedic Institute continues to be open through this COVID19 Crisis. We continue to change our procedures and protocols to make it as safe as possible for our patients and our valuable employees.
In accordance with CDC guidelines and in conjunction with Baptist Health, JOI and JOI Rehab are following the best practices to provide you and our employees with a safe environment.
These practices include:
Screening all of our employees, patients and visitors as they enter our facilities for symptoms and temperatures.
Increasing the cleaning our offices, waiting room, exam rooms, and equipment.
Paying close attention to areas that are touched frequently, such as doorknobs, pens, chairs, and medical devices.
Ensuring that our staff members are paying close attention to cleaning between patients.
Decreasing the number of waiting room chairs to provide appropriate social distancing.
Providing added shields at the front desk areas and in some patient care areas.
Making hand sanitizer stations readily available.
Continuing to follow strict hand washing protocols and the wearing of PPE for all JOI employees.
Requiring all patients and visitors to bring and wear a mask to their appointment. Masks with a valve are not allowed. (As of 5/4/2020)
Providing patients with options to wait in cars rather than in our waiting rooms.
Providing Telehealth Services for both JOI and JOI Rehab.
Reaching the community with the Bridge program that allows JOI Rehab clinicians to come to your home for patients is the geographic areas of our JOI Rehab Facilities
As we continue to focus on maintaining a safe environment for our patients and staff as well as following social distancing guidelines, we are no longer allowing patients to bring guests with them to their appointments with the exception of minor patients, patients with limited mobility, translation or those with other approved circumstances. If someone needs to accompany the patient, we are limiting patients to one guest. We ask that you do your part to help stop this epidemic by wearing a mask for your appointments at JOI and JOI Rehab. Wearing a mask, along with following the other social distancing protocols like staying at least six feet from people and washing your hands frequently, helps prevent the spread of the disease. If you do not have a mask, the CDC has provided directions to make your own mask. If you have any questions prior to coming into your appointment, please give us a call at 904-JOI-2000. Our call center can make your in-person appointment or a Telehealth appointment if you prefer.
JOI Rehab is offering extended hours for Telehealth or Virtual Visits and The Bridge Home Therapy Visits. JOI Rehab will now offer later weekday appointments from 6pm to 8pm. We will also be offering Telehealth appointments on Saturday mornings. Our rehab clinics are still open but we are responding for extended hours due to patient needs. To schedule a Telehealth Appointment, please call 904-858-7045 or any of the 12 JOI Rehab Centers. To learn more, please watch this VIDEO.
Don’t run in pain! In The Game recently featured this article to make sure you don’t run in pain:
What Is Runner’s Knee?
Runner’s knee is the broad term that sums up any pain around the kneecap or patella area. Like the name suggests, daily running is the most common culprit, although any sport that puts pressure on the knee joint, such as hiking, biking, or playing soccer, can lead to developing the condition. Pain is caused by strained tendons or the irritation of soft tissues or the lining of the knee.
Symptoms include feeling pain when walking, climbing stairs, squatting, kneeling, sitting down, and running. Runner’s knee may be caused by overuse, trauma to the kneecap, flat feet, weak thigh muscles, inadequate stretching, or arthritis. It is more common in women than men, and overweight individuals are especially prone to the disorder. Typically, your doctor will perform a physical exam and may order X-rays to confirm the diagnosis.
How to Treat Runner’s Knee
Most runner’s knee conditions can be treated without surgery. One method is to practice RICE: rest, ice, compression, and elevation. You should avoid repetitive stress to the area and apply an ice pack for up to 15 minutes once every one to two hours. You can wrap your leg to add support to the knee and elevate your leg to reduce swelling. Taking anti-inflammatory medications is also recommended.
How to Prevent Runner’s Knee
To help prevent runner’s knee, modify your training schedule and activities. Try to run on softer surfaces and avoid running on stairs. Don’t increase weekly mileage by more than 10% each week.
Incorporate certain stretches before running to further prevent runner’s knee. Stretch out your hamstring by placing your left heel on the front leg of a chair, leaning forward from the hips, and holding for 30 seconds. Repeat on the other leg.
For strengthening, you can also try straight-leg lifts: Lie on your back, place your left foot on the ground with the knee bent at a 90-degree angle, slowly raise your right leg about 6 inches off the floor, hold for three seconds, and slowly lower back down. Repeat with the opposite leg.
If you have been running in pain and need to see a Physician, JOI has you covered, even during the COVID-19 crisis. We are here offering In person and virtual visits depending on your preference. To make your appointment call JOI-2000 or click the link below!
In an effort to reduce any risk of transmission of COVID-19 in our facilities, JOI staff will now be wearing masks in every public area. At this time, we do require that everyone wears a mask to protect everyone around them.
JOI Physicians and JOI Rehab now offer Telemedicine or Virtual Visits, to learn more go to: Telemedicine. If you need orthopedic medical treatment but want to stay in the safety of your own home, this is a great option for you.
A mask and gown donation for the books! A huge thank you to all of the wonderful people from the Church of Jesus Christ of Latter-Day Saints in Fernandina Beach who donated all of these masks and gowns to JOI & JOI Rehab! We certainly appreciate all of the time and effort it must have taken all of you to sew these by hand. You are all certainly talented and we appreciate your act of kindness. ? Thank you for being so generous and thinking of our staff!
JOI Rehab clinicians are specially trained and certified by ActivArmor to safely scan patients for ActivArmor waterproof casts and other ActivArmor products. JOI is the only ActivArmor provider in the state of Florida for their products.
To learn more about JOI and ActivArmor, go to ActivArmor.
Please watch this video from First Coast News: FACE Mask
To schedule an appointment for ActivArmor at JOI Rehab, please call 904-JOI-2000.