Customer Warning: DOXO.com Not Affiliated with Jacksonville Orthopaedic Institute

Jacksonville Orthopaedic Institute (JOI) wants to alert our patients about an online bill payment website called DOXO.com. While this site may appear to be affiliated with JOI, it is NOT. DOXO.com is a third-party website that allows users to pay bills online—but it is not authorized by or connected to Jacksonville Orthopaedic Institute in any way.

Using DOXO.com may result in:

• Delayed payments: Payments made through this third-party service are not received by JOI immediately, which can lead to processing delays and potential account issues.
  
• Additional fees: DOXO.com may charge extra service fees that are not associated with JOI’s billing process.
  
• Billing confusion: Because JOI has no control over this platform, we cannot verify payments or assist with issues that arise from using DOXO.com.
  

To ensure your payment is processed safely and directly through JOI, please use our official, secure payment portal or call our billing department at 904-858-6422.