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JOI and JOI Rehab Billing and Insurance

The phone number for our JOI Corporate Billing and Insurance Department  is: 904-858-6422

Our goal is to offer quality orthopedic care available to each patient. Therefore, we work with over 140 health plans, including Aetna, AvMed, Blue Cross Blue Shield of Florida, CIGNA, Humana, Medicare, Medicare Replacement Plans, Auto, United Health Care, and most other insurance programs. If you are enrolled in a managed care plan, we will make every effort to work with you and your primary care/referring physician in order to satisfy the requirements of the plan.  JOI and JOI Rehab also participate with several Workers’ Compensation programs.

To learn more about our policies regarding your insurance, or if you have any questions about participation in your specific plan, we encourage you to contact the appropriate Appointment Scheduler (for hours of operations refer to the Office Location listing as below:

  • Beaches: 904-241-1204
  • San Marco: 904-346-3465
  • Amelia Island (Nassau): 904-261-8787

JOI and JOI Rehab Billing and Insurance

Corporate Billing Phone Number 904-858-6422

CareCredit

If you would like to make a payment using your CareCredit Card, please follow this link.  

CareCredit is a healthcare credit card designed for your health and wellness needs for you.  Use it to pay for out-of-pocket expenses not covered by medical insurance.

Patient Good Faith Estimates

 If you need a surgical procedure, The Jacksonville Orthopaedic Institute is here to assist you in every way.  You shouldn’t have to be worried about surprises after your procedure when you start receiving bills for the care you were provided.   For patients who are uninsured, or who are choosing not to file a claim with their insurance for a particular procedure, we highly suggest that you contact your surgeon or facility where you are having your procedure. 

You will need the following in order to receive an estimate:

  • Date of procedure 
  • Diagnosis for procedure – you will need to provide the ICD diagnosis code(s) that supports the medical service you are seeking, which you can obtain from your surgeon or facility.
  • Description of services — you will need to provide the CPT procedure code(s) for the medical service you are seeking, which you can obtain from your surgeon or facility.
  • Length of procedure – you will need to provide the actual operating time (OR Time) for the medical service you are seeking, which you can obtain from your surgeon or facility.
  • Surgeon – name and title of the surgeon who will be performing your medical service.
  • Facility – name and physical address (including zip code) of the hospital/surgery center location where you will be receiving medical services.

Baptist Health and JOI have a commitment to making pricing information more accessible to you, so we offer a couple of ways for you to get an estimate for our services.

Cost Estimator Tool for Patients

The Baptist Health tool provides an instant good faith estimate for these locations: 

  • Baptist Jacksonville
  • Baptist Nassau
  • Baptist Beaches

Also, for patients having surgery at a Baptist Health Facility, please go to Patient Cost Estimates.

Finally, New To JOI: You now can make and cancel follow-up appointments for your JOI Physician through the JOI Portal.

Important

DOXO.com is not affiliated with Jacksonville Orthopaedic Institute — click here to learn how to safely pay your bill.

Questions?

Notice to Patients with Florida Blue Insurance

We want to inform our Patients who have Florida Blue Insurance about some changes that may affect your care. To learn more about these changes click the following link for further information: Florida Blue Notice to Patients

If you have any further question, please call the appropriate representative as indicated.  *New JOI Physicians or Therapists may not be in-network until each insurance company completes their credentialing program.

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