How To Complete A Medical Records Release

Medical information about you may be used, accessed, and disclosed in accordance with federal law to provide your medical care. At The Jacksonville Orthopaedic Institute, we are dedicated to ensuring the accuracy and safety of our patient records. Please use one of the links below to request record from JOI. 

Jacksonville Orthopaedic Institute has partnered with Sharecare to fulfill your requests for records.

Jacksonville Orthopaedic Institute is committed to protecting your medical information. For information about your rights and the obligations you have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.

If you are our patient and would like to request your medical records, please click on the link below to complete your request for medical records. You will be required to provide a valid email address and a government-issued ID.

Only the patient, parent/legal guardian, or the patient’s legal health care representative can sign the form to release medical records. If you are requesting records on behalf of the patient or as the patient’s representative, please provide a copy of an Advance Directive/Durable Power of Attorney for healthcare/ Conservatorship.

If you are an attorney, insurance company, or any other entity requesting records from our facility, please click on the link below to upload your request along with the patient’s authorization.

JOI and Share Care Questions

Your records will be ready in 3-5 business days from the receipt of your electronic request.

How do I check the status of my request?

Go to: Status

How do I pay for my records and/or radiology images? Go to: Pay Online

How do I contact Customer Service?

You may call: 858-244-1811

Or Contact Support for live chat: Contact Us

Finally, to make an appointment with a JOI Physician, please call 904-JOI-2000, schedule online or click below.

Our Locations